REFUND POLICY

At RollYourOwnPapers.com, we are committed to delivering high-quality products and a great customer experience. Please read our refund policy carefully before placing an order.

Customized & Made-to-Order Products

Because these items are specifically produced according to your approved artwork and specifications, they are not eligible for full refunds unless stated below.

  • Incorrect Customization:
    If the final product does not match the signed proof or approved design, we offer a 50% refund as compensation.

  • Damaged or Defective Items:
    If your customized item arrives damaged or with a manufacturing defect, please contact us within 3 days of delivery. Include your order number, a description of the issue, and clear photos. We will evaluate the situation and may offer a replacement or partial refund.

Non-Customized Products

For non-customized, stock items:

  • We offer a 100% refund if the item is returned in unused and resellable condition within 7 days of delivery.

  • The customer is responsible for return shipping costs unless the return is due to an error on our part.

Additional Terms

  • Refunds will be issued to the original payment method within 7 to 10 business days of approval.

  • Shipping fees are non-refundable unless the issue is due to our mistake.

  • All refund and return requests must be submitted to hello@rollyourownpapers.com with your order number and supporting documentation.

We value your trust and are here to help if you experience any issues with your order.